In today’s customer-centric era, the quality of service you provide can be a competitive differentiator. Managers can. The result: richer voice experiences. They add a comment to the ‘defect’ stating that it will be resolved in the next release (and expected date). In customer support, the customer case (or simply ‘case management’) is the primary, most essential entity. Impact Accelerate ROI and amplify your expertise. Customer service software is a term used to describe the tools and platforms businesses use to better manage and improve the customer experience. com Roles and Responsibility Definitions are provided out of the box. A2: Key components of ServiceNow include: User Interface (UI): Provides a user-friendly interface for accessing. Empower agents with the improved Agent Workspace UI to guide them through case resolution. Documentation Find detailed info about ServiceNow products, apps, features, and releases. The client struggled with unreliable Customer Servic. With ServiceNow CSM, organizations can ensure they are delivering the best customer service experience. Get CIS-CSM PDF + Testing Engine. Rooms To Go 3. © 2020 ServiceNow, Inc. Combine Customer Service Management with other products and apps to create a powerhouse customer experience platform. Demo CSM. Benefits of ServiceNow CSM. Project managers may use it the most to identify, set up, and. The ServiceNow solution With omnichannel capabilities in ServiceNow® Customer Service Management, organizations can support customers across multiple channels. Depending on whether your employer uses a local network or cloud-based software, you may have varying levels of experience with. This question can be helpful for employers to understand the strength of your communication skills. View Answers (1) Q4. Packed with innovative tools and advanced functionalities, this software offers a range of benefits. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registeredI interviewed at ServiceNow (San Diego, CA) in Oct 2011. Developer Build, test, and deploy applications Documentation Find detailed information about ServiceNow products, apps, features, and releases. This includes phone, email, and social media, allowing customers to quickly and easily access the service or support they require. This integration is excellent for companies where providing customer assistance is a must with giving them products or services. We saved $167 million when our employees and customers started self-solving their issues. ”. Once a month, Crossfuze opens up their doors of experience to anyone interested in learning about ServiceNow and the power of the platform to transform their organization. Topic 5: Topic 5, Extending SAM. ServiceNow CSM is a dedicated solution for the customer Case management, it provides us well defined processes and workflow to handle the query and issue of customer in a smooth way. Their knowledge of the Now Platform® and the ServiceNow innovation pipeline can helpGain new ServiceNow skills and fresh insights into the power of digital transformation. Scheduling and managing the workforce. It does so by ensuring customers can reach the service desk in any way that is most convenient for them. As such, companies should carefully evaluate each module before choosing an implementation route. Automate and connect anything to ServiceNow. Become a Certified System Administrator. Get A Huge Discount Of 30% On ServiceNow CIS-CSM Exam Questions. You can easily use this format for preparing Certified Implementation Specialist - Customer Service Management CIS. ServiceNow is a cloud based ITSM tool. Top 25 ServiceNow Interview Questions and Answers (2023) By Atif Khan 7K Views 20 min read Updated on August 24, 2023. Select Real Time Testing from the left sidebar. Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. ServiceNow Administrator Developer Real interview || #servicenow #interviewThis interview is for up to 3 years experience candidate to touch how the question. Demo CSM. Summary: As a ServiceNow Technical Consultant and developer for Application Portfolio Management (APM) and Technology portfolio Management (TPM) at John Deere I worked on migrating the SharePoint excel based APM maintained by Business. It was released on May 18, 2016, and is already gaining market share from its competitors. Learn how ServiceNow ITSM can transform your IT processes, improve your customer satisfaction, and align your IT goals with your business outcomes. Perceive more! All Courses. ServiceNow is a robust platform that offers both Customer Service Management (CSM) and IT Service Management (ITSM) modules. Do not beat around the bush, interviewers like the straight forward answers, its okay if you are not aware of the answers, admit it. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or Hello friends, from today I'm starting a new series named Scenario based interview questions. Make customer service flow. As an Elite Partner of ServiceNow®, the iTSM Group with its subsidiaries in Germany, Austria, Switzerland, the Netherlands, Romania, UK and Italy is the first choice when it comes to consulting, implementation and operation of solutions based on ServiceNow®. Automate processes from the front office to the back. Question #: 27. customer) role see on the customer service portal? (Choose three. ServiceNow is a lot of different things packed up into one pretty awesome platform. CSM helps identify and predict trends to drive actionable improvements and automate resolutions for the most frequently recurring problems. Use collaborative workspaces for effective management of risks and IT remediation. Cons: ServiceNow's easy of customization can also be its achilles heel. CXM software allows businesses to measure and improve the. The client struggled with unreliable Customer Servic. Just Three Simple Steps: Click on the Download button relevant to your (Fresher, Experienced). The service catalog in ServiceNow ITSM automates workflows and approvals to improve the customer experience, accelerate service delivery, and reduce operational costs. For ServiceNow developer interviews, be ready to discuss topics like scripting, workflow automation, and application development on the platform. Fill your email Id for which you receive the ServiceNow Build document. That was 7 yrs ago and now I'm a CMA. — March 22, 2023 — ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced a major platform expansion with the Now Platform Utah release . 4. I hadn't even heard of ServiceNow until my workplace at the time bought it. SANTA CLARA, CA and PROVO, UT. Customer Service Management (CSM) is described by ServiceNow as a joint response between customers, customer service, and other groups to offer assistance and address problems. Search Servicenow csm developer jobs. Topic #: 1. ServiceNow’s proactive CSM solutions empower your agents to handle the most complex customer issues while continually delivering data and metrics you need for continuous improvement. Known synonyms are applied. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. Questions were sporadic depending on perspective of the person and department. Automate processes from the front office to the back. Zoom deployed ServiceNow’s Customer Service Management (CSM) to scale its customer service operations and enable critical communications capabilities for its global community. Customer experience management is an umbrella term that relates to all the different elements that go into making customer experience the primary focus of a business. Exam Audience The Certified Implementation Specialist – Customer Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Customer Service Management Certified. [All CIS-CSM Questions] By default what can customers with the customer (sn_customerservice. Connect Virtual Agent to packaged integration solutions for password reset, client software distribution, access. Smile, nod, and give nonverbal feedback to the interviewer. Couple this with the CSM's accountability to a robust bottom-line, and you have the winning formula for their company's sustainable future in an uncertain world. The product is easy to use and extremely flexible. ServiceNow CSM helps cut customer support response time, increase first contact resolution rate, and more. You can use the field as a unique key by coalescing on it. 4. But CRM focuses primarily on generating sales, sometimes neglecting the more-service. Customer relationship management (CRM) is software for organising, maintaining and retrieving relevant customer information in real time. roles) to activate the ITSM Roles — Request Management plugin (com. Here is the list of the top Agile interview questions and answers to help you prepare for the Agile process and Agile Methodology interviews. Customer Service Management (CSM) is a series of workflows, tools, and best practices for developing, optimizing, and delivering excellent customer experiences. The real-world examples provided in this blog post demonstrate the effectiveness of ServiceNow CSM in improving customer satisfaction and reducing customer complaints. The Professional Package from ServiceNow® Customer Service Management holds several useful features that can take the work of support and their operations to a new level. $159. , in the United States and/or other countries. 5 © 2021 ServiceNow, Inc. In this blog post, we'll explore some real-world examples of how the platform has made a difference for organizations of all sizes. Learn More. Compare. From a lot of people's perspective it's an IT ticketing tool at the core of it and then it's just gone nuts from there. Modern mobile experiences Keep users informed and engaged anytime, anywhere with intuitive mobile apps. 1 Boostworkplaceteamproductivitywithasimplecasemanagementexperience Workplacefulfillerscommonlyfindthemselvesboggeddownbyrepetitive,low-impactcasesJob Description Role: ServiceNow Developer (ITSM, ITAM, ITOM, CSM) Experience: Senior Software Engineer 3+ years Onsite Location : Dallas County, Texas, Atlanta, Georgia, New Jersey PDI they. Apply risk-based vulnerability management across your infrastructure and applications. Account B. ShareThese service-related definitions span the ServiceNow® product portfolio and the Now Platform®. Connect Support: Chat with customers or end-users and create cases directly from a chat. Customer experience management software is a set of tools that brands can use to further support this approach. Cons: ServiceNow's easy of customization can also be its achilles heel. Documentation Find detailed information about ServiceNow products, apps, features, and releases. This multi-faceted role embodies the myriad opportunities for growth and learning that ServiceNow offers. Address customer issues proactively. Intelligent IT operations Use AIOps and machine learning to proactively pinpoint disruptions and root causes for. Key Drivers: Another consideration is that you need a compelling event or driver that will energize the organization to make a change to a new platform like ServiceNow. Connect teams to boost efficiency. Our custom quotes include: A detailed evaluation of the unique needs of your company. ServiceNow CSM enables you to provide the ultimate omni-channel customer experience. Deliver unmatched customer experiences. That’s 8,000 problems being solved quickly, efficiently, and with the highest degree of satisfaction. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. We combine our vast consulting leadership with deep platform expertise to help our clients maximize the value from their investment in ServiceNow. This allows customer service agents to focus on more. This format has all the features of the desktop ServiceNow CIS-CSM practice exam. ServiceNow has been named a leader for its Customer Service Management (CSM) solution for the second straight year. Keep your content fresh. ServiceNow is not a system of record—but rather a system of action—a platform that sits atop organizations’ existing data and systems, preventing the need to rip and replace those existing systems. Make customer service flow. A solid stage can build applications quickly and coordinate with record structures to accelerate electronic change in IT organizations. Get instant ROI with guided setup, prebuilt conversations, integrations, and configuration tools. ServiceNow builds and maintains spokes, flow templates, and solutions and certifies them for Now Platform ® releases. Get answers to your questions and discover how ServiceNow ® can help you transform your business with modern digital workflows. Through tight integration between case management (CSM), knowledge and portal, new content from the KB is brought into customer search, customer case submission, and TSE case assignment. Interview was length had to interview with 8 different people and peers. Customer service management is the orchestration of tasks between customers, customer service and other teams to quickly resolve issues and requests. Instantly handle common customer requests CSM offers two options for self-service. ServiceNow CIS-Customer Service Management (CSM) is a module within the ServiceNow platform that helps organizations streamline and improve their customer service operations. Become a Certified Implementation Specialist. Customer Service Management (CSM) includes powerful platform capabilities so you can resolve issues quickly and simplify the customer experience. 3. Enlist a CSM Expert. IT Service Management (ITSM)-The ServiceNow IT Service Management solution provides scalable workflows to manage and deliver IT services to your users. As. contribute to the configuration, implementation, and maintenance of the ServiceNow CSM application. Address customer issues proactively. Intelligently route cases to the best employee and gain visibility into the full case lifecycle. Deliver a connected customer service experience, scale to meet demand, and solve issues before they're a problem with customer workflows. 2. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. Intelligently route cases to the best employee and gain visibility into the full case lifecycle. Xerox and CareAR are working with ServiceNow to adapt the way we serve customers, using AI to help strengthen the customer experience. 04-21-2022 10:44:27 AM. ”. Assign articles to teams to manage feedback and maintenance. As managing a ServiceNow license is a crucial task, more businesses are turning to ServiceNow Managed Services Providers to ensure they get the most out of their instance. But during their research, they usually waste most of their valuable time with information that is either not relevant or outdated. IT management can be costly and time-consuming without streamlined processes and systems to support your business goals. Step 1: In CSM Agent Workspace, open a customer service case or case task. If managed improperly or over-customized it does not take long to make oob upgrade path unsustainable. Compare. )Our ServiceNow CIS-CSM question bank contains most frequently asked and real-time case study based questions prepared by collecting inputs from recently certified candidates. Compare. You can’t afford to delay the improvements that are critical to helping you engage customers more effectively. The questions are categorised into. on your digital transformation journey with ServiceNow. Q3. Q&A: Meet ServiceNow’s new CMO and CCO. This feature enables you to practice for the Certified Implementation Specialist CIS-CSM exam at any time from any. - ServiceNow Technical Consultant/Developer Little Rock, AR, 08/2019 - Current. Certification candidate’s journey guide. ServiceNow helps you drive customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. • 1 yr. Use the platform to quickly identify customer issues. 6. A recent 1Password survey of 2,119 U. Not a registered user yet? It only takes a few seconds to create an account. Prerequisites ServiceNow recommends completion of the following pre-requisites in preparation for the ServiceNow Certified Implementation Specialist Exam. 1d. 00. The person taking the exam reviews the response options and selects the most correct answer to the question. Learn how ServiceNow ITSM can transform your IT processes, improve your customer satisfaction, and align your IT goals with your business outcomes. + Follow. Knowledge 2021. , in the United States and/or other countries. This use case leverages both tables. Increased visibility: CSM in ServiceNow provides businesses with real-time insights into customer interactions, enabling them to identify trends and opportunities for improvement. Scheduling and managing the workforce. Interactive Learning Experience. Some baseline functionalities of CSM include secured external access, self-registration, customer portal, consumer portal, chat/virtual agent, agent workspace, major issue (case) management, install base, email reply/reply all/forward,. ServiceNow 24/7 Support. Problem Solving Skills: The ability to think critically, creatively, and quickly is crucial for customer service representatives to resolve issues effectively. ServiceNow Complete all courses on this path to learn and practice Flow Designer's core skills. Transform your business with a single, unifying platform for digital business. “ServiceNow Customer Service Management has all the functionality we need out of the box to streamline services and unlock greater transparency. Available in the Now Platform Vancouver release, Now Assist for IT Service Management (ITSM), Customer. Empower business users with codeless flow components built for reuse. People are the source of knowledge. ) in the Run field and specify the time of day the import should run. Impact Accelerate ROI and amplify your expertise. For that reason, the CIS – Field. All rights reserved. The aspects of customer engagement include: Proactiveness: If a customer engages on their own, without any prompting. What CSM entity would you recommend ACME to store the customer’s Twitter profile details? A. Free interview details posted anonymously by ServiceNow interview candidates. Pros: The ServiceNow CSM modules offer a full suite of features for customer management. Following are the three stages of that interview process at ServiceNow. Topic 1 - Exam A. Navigate to Integration - Microsoft SCCM > Scheduled Import. Certification preferred (Certified ServiceNow Developer/ Implementation Specialist/ Administrator) Working knowledge of ServiceNow CSM, ITSM, ITOM, ITBM modules Thorough understanding of Customer. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. The Now Support portal is your launchpad to access self-help, get technical support, and manage your ServiceNow instances. Engagement managers utilize the ServiceNow Implementation Methodology created from experience with thousands of successful deployments, along with implementation leadership skills and expertise, to. Omnichannel incorporates messaging, web chat, telephone, email, social media, and more, allowing customers to move seamlessly across channels. If a match is found with the coalesce field, the current record will be updated with new information imported. Consumer D. Technical support. The development team, using Jira, identifies a ‘defect’ in the solution. 4. Address customer issues proactively. Multiple tabs allows agents to efficiently manage several cases at once. Customer service management is the orchestration of tasks between customers, customer service, and other teams to quickly resolve issues and requests. This allows us to track progress and find new opportunities to continuously improve. Viewing page 1 out of 45 pages. Customer Service Management (CSM) is a series of workflows, tools, and best practices for developing, optimizing, and delivering excellent customer experiences. Have a poor voice, diction, or grammar. Track, aggregate, and visualize key performance indicators and trends with real-time reporting. “ServiceNow Customer Service Management has all the functionality we need out of the box to streamline services and unlock greater transparency. Customer Service Management (CSM) includes powerful platform capabilities so you can resolve issues quickly and simplify the customer experience. SANTA CLARA, CA and PROVO, UT. From workspaces, agents handle customer interactions from any channel. These practice tests consist of 110 questions. Download the solution brief to get an overview of ServiceNow ITSM features, benefits, and use cases. CXM software allows businesses to measure and improve the way they. Using features, such as. Documentation Find detailed info about ServiceNow products, apps, features, and releases. Odd format. The goal of ServiceNow Customer Service Management is to manage the customer experience related with the engagement channel or type of interaction. Contact Sales. ServiceNow, Inc. Since 2010, ScienceSoft offers ServiceNow CSM services to improve companies’ interdepartmental collaboration on solving customer issues and increase CSAT and customer retention rate. They can find answers to their questions and. 1. Get hands-on with a free developer instance. Deliver enterprise agility for better business outcomes. Introduction to ServiceNow Customer Service Management. . Partner Grow your business with promotions, news, and marketing tools for partners. Data Security. Timeliness is crucial. SANTA CLARA, Calif. 7. Director was afraid of vp so need his approval first. Provides agents with a quick overview of the case details. All aspects of IT Services can potentially live in the ServiceNow ecosystem of modules, and thus, it gives us a complete view of services and resources. Not a registered user yet? It only takes a few seconds to create an account. For example, before deploying ServiceNow, the provider had a mix of support calls coming in from phone, web (or portal), and email. 7 ★. I. Building upon years of experience with the ServiceNow platform, Covestic expertly configures and designs the. An omnichannel customer portal solution allows users to access important information and resources from the channels they are most comfortable using. Special characters like underscores (_) are removed. Since 2010, ScienceSoft offers ServiceNow CSM services to improve companies’ interdepartmental collaboration on solving customer issues and increase CSAT and customer retention rate. It is a set of systems and tools to efficiently monitor and track a company’s customer interactions to manage the customer experience holistically. Social Profile E. 2,072 Reviews. Select the Desktop or Mobile option, enter the test URL, and select the browser, VERSION, OS, and RESOLUTION. Customer satisfaction surveys are also a great way to test customer engagement and experience—a holistic look at products and services from the perspective of an end user. . You should review the response options and select the. Enter the name of the contact's company in the Account field. ”. Modernize with RPA and integrate modern tools enterprise-wide to increase output and business results. With the quickened pace of business requiring faster scale, leaders and decision-makers must find ways to adapt and optimize their processes. Reveal Solution Discussion 9. 78 open jobs for Servicenow csm developer. This article outlines some of the critical differences. A comprehensive approach to service delivery is made possible by CSM, which. Salesforce. ServiceNow Blog. Started with vp and worked down to peer. RegistrationHere are some interview questions with sample answers to help you prepare: Describe a time when you had to give a coworker feedback on their performance. Thinking about the role of self-service is one of the most important aspects of my job. ServiceNow also offers developer instance, which is a community edition free of cost. Seven ServiceNow CSM Best Practices. This data sheet explains how you can use ServiceNow to create, assign, track, and resolve cases across multiple channels, departments, and systems. It does so by ensuring customers can reach the service desk in any way that is most convenient for them. Learn How. The exam may include multiple-choice questions, simulations, and performance-based assessments. CSM, or Customer Service Management, in ServiceNow has a variety of flexibility and functionality. Seven ServiceNow best practices that every organization should consider are as follows: 1. Display laziness. This 2‑Day class covers common technical aspects of an implementation as well as processes to effectively manage an implementation. Email Integration. ServiceNow CSM vs. ServiceNow also reduces the overall cost and improves the resilience with a single integrated IT platform. 1. The ServiceNow ITSM module provides scalable workflows to manage and deliver. "ServiceNow CSM is a great tool to enable user to have Self-serve capabilities on workflow and processes. The ServiceNow Customer Service Management application enables you to provide service and support. ServiceNow ITSM and CSM are powerful tools that help organizations streamline their operations and provide better customer service. This ultimately. This best-of-both-worlds approach capitalizes on advanced capabilities from Amazon Connect and. However, Abdul-Hadi says numbers aren’t the primary way he measures success. To get familiar with our online ServiceNow Customer Service Management Implementation Specialist certification practice exam environment, we invite you to try our sample. I've been using it to use the workflow for accesses approval. “ServiceNow Customer Service Management has all the functionality we need out of the box to streamline services and unlock greater transparency. The ServiceNow solution ServiceNow®Customer Service Management recognizes these barriers to delivering a great agent experience and overcomes them with: CSM Configurable Workspace -One desktop for any interaction–phone, chat, messaging, web forms, etc. While ITSM focuses on managing and optimizing IT services across an. ServiceNow’s CSM and ITSM products are both incredible products by themselves, but put them together and you actually get quite a dynamite delivery package. Components in the form ribbon display relevant information about the case, including a contact or. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. The Certified Implementation Specialist CIS-CSM exam questions designed by ExamsLead will help you in passing your CIS-CSM Certified Implementation Specialist - Customer Service Management Exam in. More specifically, CSM refers to the orchestration of activities between customers, customer service, middle-office staff, operations teams, back-office departments and IT groups to. A ServiceNow MSP is. More specifically, these tools may help manage customer support requests—collecting, analyzing, assisting with, and reporting on cases. It helps the agents to monitor the health. Register for our virtual event to discover how to change the world of work. The ServiceNow CIS-CSM exam questions from ExamsLead comes with real Certified Implementation Specialist - Customer Service Management Exam CIS-CSM test questions with accurate answers. ”. ServiceNow️ CSM enables you to provide service and support to your customers by offering omnichannel service through different communication channels, like social media, self-service, phone, chat, virtual agent, and more. ServiceNow CSM offers the appropriate data model for the product portfolio of any industry, so it is important to make the right choice early on when it comes to defining the model for your business. 6. ServiceNow ITSM is a solution that helps you deliver IT services faster and more efficiently. Monitor services to identify problems and notify impacted customers. Documentation Find detailed information about ServiceNow products, apps, features, and releases. ServiceNow is a cloud-native platform that provides a diverse array of IT Service Management (ITSM) solutions and workflow automation tools tailored to enterprise applications. Get the right Servicenow csm developer job with company ratings & salaries. Upcoming Webinars. Connect teams to boost efficiency. Overcome Exam Challenges with Pass4Success ServiceNow CIS-CSM Exam Questions. The spotlight creates big opportunities for the company’s new chief marketing officer (CMO) and chief communications officer (CCO). Bespoke Service Request System: ServiceNow CSM offers an intuitive, customizable service request system that allows customers to quickly submit service requests, and agents to quickly respond to. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of. In ServiceNow, coalesce is a field property for transforming map field mapping. Join the community and learn how to make the most of a digital workflow. © 2020 ServiceNow, Inc. This course is designed for system administrators, implementers, developers, and application specialists responsible for configuring and managing. It is a powerful platform that has the capabilities to build apps quickly and integrate with systems of record to accelerate. Additionally, be very confident during ServiceNow ITSM interview questions and answers and display your expertise so that you may impress the recruiter with your upbeat demeanor. ”. Question #1 Topic 1. View Answers (1) Q5. Reduce customer effort and improve your bottom line. ServiceNow CIS-CSM Exam - Prepare from Latest, Not Redundant Questions! Many candidates desire to prepare their ServiceNow CIS-CSM exam with the help of only updated and relevant study material. The Co-operative Bank. Developer Build, test, and deploy applications. Interview. First, your interest languished through long-time studying which affects to your outcome directly. ServiceNow and Qualtrics Add New Innovations to Help Companies Personalize and Scale Service Experiences. Scalable packages for all stages of business growth. Director was afraid of vp so need his approval first. Actual exam question from ServiceNow's CIS-CSM. Make better decisions with an accurate CMDB as your single system of record. While KCS is enabled by technology, KCS is primarily about people. Interview Round 2 had 1 medium question plus resume review. Human Services department gets services to those in need with ServiceNow. You should not. Leverage IoT and Dynamic Scheduling on ServiceNow Field Service Management to support employees, clients and partners in multiple. 3. Experience a live, in-depth demo. Our free one-day event kicks off in October. While ITSM is focused on managing IT services within an. Before ServiceNow introduced the CSM solution to the market, companies could leverage the ITSM solution to automate their customer service processes as well. Posted in CSM articles. A case is a means of capturing the details of a service, project, transaction, or response to customer requests. Achieve Success. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. Here are some experience-based questions you might encounter when interviewing for a role that involves using ServiceNow: Can you describe the benefits of using ServiceNow as an IT service management platform? How do you currently use ServiceNow to manage and automate digital workflows? Make customer service flow. Jan 03, 2023. Q2. Common Service Data Model (CSDM) Assessment– Advanced Guidance to assess and improve the CSDM framework Overview CSDM Assessment provides ImpactServiceNow CSM: The rise of ServiceNow CSM can be attributed to its ability to transcend departmental boundaries. Documentation Find detailed info about ServiceNow products, apps, features, and releases. Flow Designer.